Versand
Shipping Policy
At Ehiltek Shop, we offer free worldwide shipping on orders unless otherwise stated at checkout. We ship to the United States, Canada, and other eligible international destinations.
Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
During busy periods, holidays, product availability checks, or high order volume, processing times may be slightly longer.
Estimated Delivery Time
Estimated delivery time to the United States and Canada is usually 7–15 business days after the order has been processed and shipped.
Delivery times may vary depending on the destination, customs procedures, carrier delays, holidays, weather conditions, incorrect address information, or other factors outside our control.
Shipping Cost
We offer free worldwide shipping unless otherwise stated at checkout.
If any shipping fee applies to a specific order, it will be clearly displayed at checkout before payment.
Customs Duties and Import Fees
For orders shipped to the United States and Canada, Ehiltek Shop covers applicable customs duties where stated on our website or at checkout.
Customers should not be charged unexpected customs duties for eligible orders. If you receive a customs-related payment request from the carrier, customs office, or delivery provider, please contact us before making any payment.
Please note that customs procedures may vary by country and may affect delivery times.
Tracking Information
Once your order has been shipped, we will provide a tracking number when available.
Tracking updates may take a few days to appear after the shipment is handed over to the carrier.
If you do not receive tracking information within a reasonable time after your order has been shipped, please contact us at info@ehiltekshop.com.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned, delayed, or cannot be delivered due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs or reshipment fees.
Lost, Delayed, or Damaged Shipments
If your order is significantly delayed, lost, or arrives damaged, please contact us at info@ehiltekshop.com with your order number and photos if applicable.
We will review the case, work with the carrier when needed, and help resolve the issue.
Damaged Packages
If your package arrives damaged, please take clear photos of the package, shipping label, and damaged product before discarding any packaging materials.
This helps us evaluate the issue and assist you more quickly.
Order Changes and Cancellations
If you need to change your shipping address or cancel your order, please contact us as soon as possible at info@ehiltekshop.com.
Once an order has been processed or shipped, we may not be able to change the shipping address or cancel the order.
Contact
For shipping questions, please contact us at:
info@ehiltekshop.com
EHILTEK SHOP LLC
600 N Broad St Ste 5 #764
Middletown, DE 19709-1032
United States
Website:
https://www.ehiltekshop.com
